Exchange & Returns

 

FREE TRIAL PERIOD Mynickerbot is happy to refund your secret knickers if you are unsatisfied with them as long as you send them back washed and clean within 30 days of purchase. To be eligible for a return, you must email us at hello@mynickerbot.com let us know your issue and we will do the rest.  Easy as that!  If you have purchased a bundle of the same item we will accept one pair of the bundle that has been worn ( then washed) but please send the rest of the bundle back unworn and unused. We will still refund the entire bundle but will require all but one pair to be worn per style. If unsure email us and we always reply within a couple of hours to help you out.  We understand with new things sometimes its nice to give it a try to see how you go so we are very accommodating with this don't worry!  We have your back and your front- always!

 

Items with defects 

Mynickerbot takes pride in the quality of their secret knickers, but as we are all humans and errors do sometime happen and you find a defect with one of our products we would like you to contact us at hello@mynickerbot.com within 75 days of purchase. We will require an emailed photo of the product so that our clever team can look into it and discuss with our sewing team so it doesn't happen again!