Exchange & Returns

Oops did something go wrong? 

Mynickerbot is happy to refund your secret knickers if you are unsatisfied with them as long as you send them back within 14 days of purchase. To be eligible for a return, you must email us at hello@mynickerbot.com and we will send you a returns form for you to fill in and attach to your package. 

Your knickers must be unused and they must have the hygiene sticker attached.  It must not be removed and reattached and be in the original packaging. All knickers must be tried on over your own and  failing to do this may affect your return. 

All returns are the sole responsibility of our customer together with the shipping costs to send your item back to Mynickerbot. We recommend using a tracked service.

Once we receive your order back we will refund you within 5-7 business days, in the same way that you purchased the item. 

*All refund will exclude credit card charges or pay pal fees.

First Period Packs & Bundle Packs

Mynickerbot is happy to refund these extraordinary value packs as long as you send them back within 14 days of purchase. To be eligible for a return, you must email us at hello@mynickerbot.com and we will send you a returns form for you to fill in and attach to your package. 

All items in the bundle packs must be returned together in the original packaging including promotional materials. 

Your knickers must be unused and they must have the hygiene sticker attached.   It must not be removed and reattached and be in the original packaging. All knickers must be tried on over your own and  failing to do this may affect your return. 

All returns are the sole responsibility of our customer together with the shipping costs to send your item back to Mynickerbot. We recommend using a tracked service.

Once we receive your order back we will refund you within 5-7 business days, in the same way that you purchased the item. 

*All refund will exclude credit card charges or pay pal fees.

What if I am not happy with Mynickerbot knickers? 

Here at Mynickerbot we value our customers and we understand that as a young girl using this type of knicker for the very first time, you may not like how they perform or feel on your unique body. As we are all individuals, Mynickerbot understands and is happy if you are unsatisfied to discuss this further and workout an individual solution for you. Email us at hello@mynickerbot.com  

Items with defects 

Mynickerbot takes pride in the quality of their secret knickers, but as we are all humans and errors do sometime happen and you find a defect with one of our products we would like you to contact us at hello@mynickerbot.com within 75 days of purchase. We will require an emailed photo of the product so that our clever team can look into it promptly.

Store Credit

All of Mynickerbot products bought with a store credit can only be refunded as a store credit, not cash.